Mihin Lanka Airlines - Sri Lanka's First Low Cost Airline

FAQ

FAQ's on Booking Online through mihinlanka.com

• Can I make a booking using my credit card for someone else?
• If credit card holder who paid for my ticket is not travelling with me,
will I face any problems at the Air port?
• If credit card holder is travelling with me only on one sector and
will not be travelling on the return sector, will I face any problems at the Air Port?
• What are the credit cards that are accepted through your website?
• Can I pay for this booking using a supplementary card?
• I have a Corporate Credit Card, can I use it to purchase online?
• How do I collect the ticket for my travel?
• What are the documents I need to produce at the airport?
• I made a booking and have still not received my ticket, what do I do?
• I have made a booking but not been successful, how do I find out whether I have been charged for this?

	Can I make a booking using my credit card for someone else?
	Yes, you may make a booking for a third party provided the necessary approval is granted by respective authorities of Mihin Lanka Head Office, Colombo, Sri Lanka. Please contact / 0094 112 00 22 55 If credit card holder who paid for my ticket is not travelling with me, will I face any problems at the Air port? If Credit card holder is not in the travelling party please obtain prior approval from respective authorities of Mihin Lanka Head Office, Colombo, Sri Lanka by contacting 0094 112 00 22 55

	If credit card holder is travelling with me only on one sector and will not be travelling on the return sector, will I face any problems at the Air Port?
	If the credit card holder is not travelling with you even on one leg of the journey please contact / 0094 112 00 22 55 to obtain authority from respective authorities of Mihin Lanka Head Office, Colombo, Sri Lanka.

	What are the credit cards that are accepted through your website?
	We currently accept Master, Visa and Amex Credit Cards only.
	Can I pay for this booking using a supplementary card?
	The use of supplementary cards for online purchases is up to the discretion of the credit card company; please check with your credit card company regarding the possibility.

	I have a Corporate Credit Card, can I use it to purchase online?
	Yes, you may use the Corporate Credit Card to purchase tickets for any number of passengers. However, the same procedure needs to be adopted as for normal credit card. Please contact or further details.


	How do I collect the ticket for my travel?
	A valid ticket for your travel will be e-mailed to you, all you need to do is print this ticket and come to the airport in order to check in for your flight.

	What are the documents I need to produce at the airport?
	You will be asked to show a printout of the e-Ticket of your travel as well as your passport and credit card in order to check in for your flight. In case of 3rd party booking, if the necessary approval have been obtained by our by Mihin Lanka Head office, the credit card is not mandatory.

	I made a booking and have still not received my ticket, what do I do?
	Contact 0094 112 00 22 55

	I have made a booking but not been successful, how do I find out whether I have been charged for this?
	Please check with your credit card company, whether you have been charged or inform same to 0094 112 00 22 55

	What is the allocated Free Baggage Allowance for me when I book my ticket online? Please click here to check free baggage allowance

	For all miscellaneous queries related to On line bookings could be forwarded to / 0094 112 00 22 55 and If call centre is unable to give a prompt reply they will direct your query to respective authorities of Mihin Lanka.

Baggage

• How much baggage can I check-in on Mihin Lanka flights?
• How many hand luggage (unchecked baggage) can I bring on board Mihin Lanka flights?

Baggage allowance Click here for more information

Booking Queries

• How do I book my flight?
• How do I pay for my booking?

How do I book my flights?

You can make a new booking by any of the following methods:

buy a seat online at mihinlanka.com
Call Mihin Lanka's Call Centre
Within Sri Lanka : 011 200 2255
Outside Sri Lanka: (+94) 112 002 255
Go to any Mihin Lanka's sales offices to purchase over the counter
Or, you can book a seat at any of our Selected Travel Agents

How do I pay for my booking?

There are five ways to pay for your Mihin Lanka Booking

a) Online Booking via the internet -By MasterCards and Visa *
b) By MasterCards or Visa* for flights booked through Mihin Lanka Call Centre
c) For seats purchased at Mihin Lanka sales offices, we accept
- *Cash
- *MasterCards and Visa*
d) For seats purchased through one of Mihin Lankas preferred travel agents Kindly refer to the individual agent for details
e) Call Centre Bookings
- You could pay at the closest BOC branch (open Mon-Fri 0900 am 0300 pm/ Sat 0900 am 1200 noon) and advice the Call Centre

Once your payment has been made, you will receive a Booking Reference and a Flight ItineraryReceipt for your reference

Note:

If you are using a Credit card for the payment of your ticket, you must be one of the passengers traveling .You are required to present the Card that you used for payment at Departure for verification. Failure to do so will result in the denial of your boarding.

If you are not the cardholder please contact our nearest Ticket office for assistance

Check-in

• When do I check-in?
• How do I check-in with an e-ticket?
• Can I reserve seats when I check-in?

When do I check-in?
Mihin Lanka check-in counters open 3 hours prior to scheduled flight departures. Kindly proceed to the check-in counters assigned to Mihin Lanka.Check-in counters close 45 minutes before the scheduled departure. Should you arrive after the counter is closed, you will not be accepted for travel

How do I check-in with an e-ticket?
The check-in procedure is the same as with a conventional paper ticket. Simply bring your Itinerary Receipt and your valid passport and visa (as applicable) to the check-in counter

Can I reserve seats when I check-in?
Mihin Lanka operates a “free seating” policy on board our aircraft and therefore seat reservation is not possible. We advise all passengers to be at boarding gate early prior to commencement of boarding.

Delays and Cancellation of Flights

• What is Mihin Lanka's procedure for delayed flights?
• What is Mihin Lanka's policy if a flight is cancelled?

What is Mihin Lanka's procedure for delayed flights?

In the event of a delayed flight we make every effort to contact passengers in advance to inform them of the rescheduled departure. Passengers are requested to provide their local telephone contact in order to advise those regarding delays

What is Mihin Lanka's policy if a flight is cancelled?

Mihin Lanka has 3 options available to passengers in the event that a flight is cancelled

Passengers can be transferred to the next available Mihin Lanka flight without any additional charges
The fare value of the flight can be retained as Credit with Mihin Lanka for future travel within 6 months
Fare is refundable

Lost Baggage and Refunds

What should I do if my baggage has been lost during my flight with Mihin Lanka?
Am I entitled to compensation?
 What is Mihin Lanka's policy if a flight is cancelled?

What should I do if my baggage has been lost during my flight with Mihin Lanka? Am I entitled to compensation?

In the event of loss or damage to baggage the airlines responsibility is limited USD 20 (or local currency equivalent) per kilo for checked-in baggage, provided, loss of baggage has been reported to the airline, prior to leaving the customs area and if not traced within 14 days.

Am I entitled for a refund if I cancel my flight?

Once the booking is paid for no refund will be made.
However if a passenger should decide to cancel a flight at least 4 hrs prior to the schedule departure time, Mihin Lanka will retain the fare paid less a cancellation fee of USD 15 (or equivalent) per sector/ per passenger as credit towards a future flight to be used by the passenger within 6 months from date of payment.
Failure to adhere to 4hrs deadline when changes / cancellations are made will be considered as Noshow.

On Board

 Does Mihin Lanka provide any food or drinks on board?
 Can I bring and consume my own food/alcohol on board?
 Is smoking permitted on board?

Does Mihin Lanka provide any food or drinks on board?

Mihin Lanka will provide refreshments depending on the duration of flight.

Can I bring and consume my own food/alcohol on board?

Passengers are not allowed to consume their own food/alcohol. However they may purchase Alcoholic/Nonalcoholic Beverages on board at reasonable Price.

Is smoking permitted on board?

Smoking is not permitted on any Mihin Lanka flight.

Travellers with Special Needs

 What should I do if I need special assistance?
 What is Mihin Lanka's policy regarding unaccompanied young passengers?
 What are regulations for expectant mothers traveling on Mihin Lanka?
 What if I need wheel chair?

What should I do if I need special assistance?

Should you require any special services while you travel with Mihin Lanka please contact our Sales offices and inform our staff of your requirements and they will do their best to accommodate your needs.

What is Mihin Lanka's policy regarding unaccompanied young passengers?

Young Passengers below 12 years of age will be accepted for travel upon an applicable fare and service fee. Please contact Mihin Lanka Ticket office/Call Centres for more information.

What are regulations for expectant mothers traveling on Mihin Lanka?

Expectant mothers may travel up to and including the 27th week of their pregnancy, and will be accepted between 28 to 35 weeks if they are in possession of a Doctors certificate confirming the stage of their pregnancy and stating that they are fit to travel. Passenger will be required to sign a form of Indemnity.

Expectant mothers above their 36 weeks will not be accepted for travel

What if I need wheel chair?

Should you require a wheel chair please contact our Sales offices and inform our staff. Passenger needs to obtain medical clearance from a doctor for fitness to travel and upon completion of the medical clearance form and necessary pay the applicable handling fee at the point of departure and point of destination