Mihin Lanka has been ranked by Skytrax as the third best low-cost airline in Central Asia and India in 2015. The airline was launched in 2007 and strives to deliver quality service by adapting to passenger needs and maintaining the highest of standards. The airline has successfully evolved into a trusted brand for travelers within the region.
As a quality distinction, the Skytrax rank is based upon customer satisfaction survey results of product and staff service standards, supplied by the airline in both the cabin and the airport. The Skytrax Awards, established in 1999, survey 18.9 million airline passengers in 110 countries around the world from September to May to ascertain their rankings. The awards judge airlines on a total of 41 assessment items, from online booking and cabin comfort to food quality and crew friendliness. Mihin Lanka, previously ranked as ninth, has secured its place as third in ranking this year. The increase in ranking from 2014 to 2015 recognizes the high levels of service provided by Mihin Lanka to customers at all stages of their flight, from the airport to the cabin, as well as the ongoing improvements to the service quality implemented in order to meet the needs of its increasing customer base.
Mihin Lanka operates to a growing number of destinations in the Indian Sub-Continent, with direct flights to Dhaka, Seychelles, Jakarta, Bahrain, and Lahore. The airline recently commenced the first ever direct flight from Colombo to Kolkata, operating the service three times a week. It also introduced a new Business Class cabin with an enhanced ground and inflight service to provide passengers greater comfort and value added service.
As Mihin Lanka aims to achieve further growth and success, it remains committed to its mission to grow sustainably and profitably as a market leader. It strives to understand and serve the needs of the customer, thus ensuring the highest levels of reliability with a relentless pursuit for improvement. The rise in ranks over the past year reaffirms the airline’s customer satisfaction and adherence to strict measures in order to safely transport passengers to their destination in a comfortable and timely manner.