Arrivals & Departures

We are committed to ensuring not only that your flight is pleasant, but also that the entire process from the moment of entering the airport is hassle-free and effortless. Therefore, all our check-in counters are open 3 hours prior to departure and close 45 minutes prior to departure, giving you ample time to check-in.

For more information on assistance for first time travelers and passengers requiring special support, please contact +94 (0)773 865 312.

Emergency Contact Numbers

Bandaranaike International Airport (Colombo Office) 24hour hotline – +94117800452/453 or +94 (0) 773 865 312

* Mishandled Baggage - +94 (0)772 440 520

Call Canter (Information on flight delays and any other assistance) - +94 112 00 22 55 or +94 (0) 773 865 312

Jakarta Airport Tax

Jakarta Airport Tax amounting to approximately IDR 150,000 or USD 20 is to be paid at Jakarta Departure Terminal (Not included in air fare).

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