Call Centres

 

SRI LANKA
If you are dialing within Sri Lanka: 0112 00 22 55
If you are dialing from outside: +94 112 00 22 55
Opening Hours (local): 24x7 365 Days

FAQ

FAQ's on Booking Online through mihinlanka.com
 

Can I make a booking using my credit card for someone else?

 

Yes, you may make a booking for a third party provided the necessary approval is granted by respective authorities of Mihin Lanka Head Office, Colombo, Sri Lanka.
Please contact / 0094 112 00 22 55

If credit card holder who paid for my ticket is not travelling with me, will I face any problems at the Air port?

If Credit card holder is not in the travelling party please obtain prior approval from respective authorities of Mihin Lanka Head Office, Colombo, Sri Lanka by contacting 0094 112 00 22 55

 

 

If credit card holder is travelling with me only on one sector and will not be travelling on the return sector, will I face any problems at the Air Port?

 

If the credit card holder is not travelling with you even on one leg of the journey please contact / 0094 112 00 22 55 to obtain authority from respective authorities of Mihin Lanka Head Office, Colombo, Sri Lanka.

 

 

What are the credit cards that are accepted through your website?

 

We currently accept Master, Visa and Amex Credit Cards only.

Can I pay for this booking using a supplementary card?

 

The use of supplementary cards for online purchases is up to the discretion of the credit card company; please check with your credit card company regarding the possibility.

 

 

I have a Corporate Credit Card, can I use it to purchase online?

 

Yes, you may use the Corporate Credit Card to purchase tickets for any number of passengers. However, the same procedure needs to be adopted as for normal credit card. Please contact or further details.

 

How do I collect the ticket for my travel?

 

A valid ticket for your travel will be e-mailed to you, all you need to do is print this ticket and come to the airport in order to check in for your flight.

 

 

What are the documents I need to produce at the airport?

 

You will be asked to show a printout of the e-Ticket of your travel as well as your passport and credit card in order to check in for your flight. In case of 3rd party booking, if the necessary approval have been obtained by our by Mihin Lanka Head office, the credit card is not mandatory.

 

I made a booking and have still not received my ticket, what do I do?

 

Contact 0094 112 00 22 55

 

 

I have made a booking but not been successful, how do I find out whether I have been charged for this?

 

Please check with your credit card company, whether you have been charged or inform same to 0094 112 00 22 55

 

 

What is the allocated Free Baggage Allowance for me when I book my ticket online?
Please click here to check free baggage allowance

 

For all miscellaneous queries related to On line bookings could be forwarded to /
0094 112 00 22 55 and If call centre is unable to give a prompt reply they will direct your query to respective authorities of Mihin Lanka.

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